Returns & Refunds Policy

Last Updated: October 28, 2026

At CrafterNV, we strive to provide quality products, competitive pricing, and excellent customer service. As an online supplier of professional sign materials, architectural films, vinyl, substrates, LED lighting, inks, and accessories, many of our products ship directly from manufacturers and distribution warehouses.

Please review our return and refund policy carefully before placing an order. Certain products are considered final sale due to their custom-cut dimensions, special-order requirements, or product characteristics.

Return Window

CrafterNV accepts returns within 30 days of delivery for eligible products.

All returns require prior approval and a Return Merchandise Authorization (RMA) from CrafterNV.

• The 30-day return period begins on the date the merchandise is delivered.

• Returns must be requested within the applicable return window.

• Products designated as final sale are excluded from standard returns.

• Returns are subject to inspection and applicable restocking fees.

Submitting a return request does not automatically guarantee approval.

Eligibility for Returns

To qualify for a standard return, merchandise must meet all of the following requirements:

• Be unopened, unused, and in its original condition.

• Include all original packaging, accessories, and documentation.

• Be free from damage, installation marks, modifications, or signs of use.

• Be eligible for return under the exclusions listed below.

• Have an approved Return Merchandise Authorization (RMA) issued by CrafterNV.

CrafterNV reserves the right to inspect returned merchandise before approving a refund or credit.

Products that do not meet these requirements may be refused, subject to applicable law.

Non-Returnable Items & Final Sale Products

Certain products are considered FINAL SALE and are not eligible for return, exchange, or refund, except where required by applicable law or in cases of verified defects, shipping damage, or incorrect fulfillment.

The following products and categories are considered final sale:

3M DI-NOC Architectural Finishes

All 3M DI-NOC Architectural Finishes orders are final and non-refundable once placed.

This includes:

• Standard DI-NOC patterns

• DI-NOC Quick Ship patterns

• Special-order DI-NOC patterns

• DI-NOC samples

• All available sizes, lengths, and configurations

Customers are responsible for verifying the correct pattern, color, dimensions, and quantity before placing an order.

Because DI-NOC products may be sourced directly from manufacturers or special-order inventory, cancellations and returns are not accepted once an order has been placed, except where required by applicable law.

Vinyl Striping Products

All products within the following CrafterNV collections are considered final sale:

• Economy Vinyl Striping

• High Performance Vinyl Striping

• Reflective Striping

• Paint Mask Striping

• Specialty Striping

• Lumina 2800 Mirror Finish Striping

• Lumina 3300 Imitation Leaf Striping

These materials are frequently prepared, cut, or supplied in lengths specifically ordered by the customer.

Please verify color, width, length, manufacturer, and material specifications before purchasing.

Acrylic Sheets & Sign Blanks

Clear Acrylic Sign Blanks designated as final sale, including custom-cut acrylic sheets and acrylic products prepared to customer-requested dimensions, are non-returnable.

This includes acrylic that has been cut, trimmed, fabricated, drilled, or otherwise modified specifically for an order.

Standard, unmodified sign blanks that are not designated final sale may remain eligible for return under the standard return requirements.

Custom-Cut & Fabricated Materials

Materials cut, trimmed, fabricated, punched, or otherwise prepared to customer specifications are considered final sale once processing has begun.

Examples include:

• Custom-cut vinyl and sign films

• Custom-cut laminates and overlaminates

• Acrylic sheets cut to specific dimensions

• Custom-cut plastic and sign substrates

• Fabricated or modified ACM panels

• Materials punched, trimmed, or converted specifically for an order

• Other products prepared to customer-requested dimensions or specifications

Customers are responsible for verifying measurements, material types, colors, thicknesses, and quantities before ordering.

Special-Order & Pre-Order Products

Products specifically ordered from a manufacturer, imported for a customer, manufactured to order, or sourced outside regular inventory may be designated final sale.

Special-order items cannot be canceled once manufacturer ordering or processing has begun unless CrafterNV approves an exception or applicable law requires otherwise.

Personalized & Modified Products

Products that have been customized, altered, fabricated, printed, punched, or otherwise modified to customer specifications are final sale once the applicable processing has begun.

Wearable & Hygiene-Related Products

Certain wearable, personal-use, or hygiene-related products may be non-returnable when identified as final sale in the product listing or applicable purchase terms.

Important Final Sale Conditions

Final-sale products cannot ordinarily be returned because the customer:

• Ordered the wrong color, size, thickness, or material.

• Ordered an incorrect quantity or product.

• No longer needs the merchandise.

• Changed their mind after placing the order.

• Selected a material unsuitable for their intended application.

Final-sale restrictions do not eliminate rights or remedies required by applicable law. Defective, damaged, or incorrectly supplied merchandise will be reviewed for an appropriate resolution.

Return Authorization Required

All returns must be authorized by CrafterNV before merchandise is shipped back.

Customers must contact CrafterNV to request a Return Merchandise Authorization (RMA).

An approved RMA will include applicable return instructions.

• Do not return merchandise without prior authorization.

• Do not send returns to the address shown on a shipping label unless specifically instructed.

• Some products must be returned directly to the originating manufacturer or distribution warehouse.

• Merchandise returned without authorization may be refused.

Unauthorized returns do not automatically qualify for a refund or store credit.

Restocking Fees

Restocking fees help cover handling, inspection, processing, and manufacturer or distributor-related costs.

The following conditions apply:

• Standard authorized returns: A 20% restocking fee applies to approved returns.

• Unauthorized returns: Merchandise returned without an approved RMA may be refused. If CrafterNV elects to accept an unauthorized return, additional documented handling or processing charges may apply, subject to applicable law and any fees disclosed before purchase.

• Reduced-fee exceptions: CrafterNV may approve a reduced restocking fee on a case-by-case basis.

• Damaged, defective, or incorrect merchandise: Restocking fees do not apply to verified claims for which CrafterNV is responsible or where prohibited by applicable law.

Any applicable restocking fee will be deducted from the approved refund amount.

Return Shipping Costs

For standard approved returns:

• Customers are responsible for arranging and paying return shipping.

• Original shipping charges are generally non-refundable, except where required by law or when the return results from a verified CrafterNV error.

• Customers should use a trackable shipping method.

• Returned merchandise must be packaged securely to prevent damage during transportation.

• Customers are responsible for ensuring merchandise reaches the authorized return location.

Additional shipping expenses may apply when an incorrect address, refused delivery, or customer-requested shipment change results in additional carrier charges, where permitted by law.

For verified defective, damaged, or incorrectly shipped merchandise, CrafterNV will provide instructions for the appropriate resolution.

Damaged Merchandise, Defects & Shortage Claims

Please inspect all merchandise promptly upon delivery.

If your order arrives damaged, defective, incomplete, or contains incorrect items, contact CrafterNV as soon as possible.

We request that visible damage, concealed damage, or missing items be reported within 48 hours of delivery whenever possible.

Please submit claims promptly and preferably no later than 30 days after delivery so we can investigate the issue with the appropriate manufacturer, warehouse, or shipping carrier.

When reporting a problem:

1. Provide your order number and the affected product information.

2. Describe the damage, defect, shortage, or shipping error.

3. Include clear photographs of the merchandise, packaging, and shipping labels whenever possible.

4. Retain the original packaging and damaged materials until the claim has been reviewed.

5. Do not discard or return the affected merchandise until CrafterNV has provided instructions.

CrafterNV will review eligible claims and work with the appropriate parties to determine a resolution, which may include replacement, correction, refund, or another remedy.

These reporting guidelines do not limit any rights or remedies available under applicable law.

Refund Processing

Once an authorized return has been received and inspected, CrafterNV will determine whether the merchandise qualifies for a refund.

For approved refunds:

• Refunds are issued to the original payment method whenever possible.

• Applicable restocking fees and non-refundable shipping charges will be deducted.

• Refund processing begins after the returned merchandise has been received, inspected, and approved.

• The time required for funds to appear in the customer's account depends on the payment processor or financial institution.

Customers will be notified when their refund has been processed.

Order Changes & Cancellations

Orders may enter warehouse or manufacturer processing shortly after they are submitted.

If you need to request an order change or cancellation, contact CrafterNV immediately.

• Order changes and cancellations are not guaranteed.

• Orders already shipped cannot be canceled.

• Custom-cut, fabricated, or special-order products may become non-cancelable once processing begins.

• Products designated as final sale are subject to their stated restrictions.

All 3M DI-NOC orders are non-refundable once placed, except where applicable law requires a remedy.

The absence of an automated cancellation option does not prevent customers from contacting CrafterNV to request assistance.

Refused or Undeliverable Shipments

If a customer refuses delivery or a shipment is returned as undeliverable:

• Original shipping charges may be non-refundable.

• Return shipping charges may be deducted from an eligible refund.

• Applicable restocking fees may apply.

• Custom-cut, special-order, and final-sale products remain subject to their original purchase conditions.

Any refund will be determined after the merchandise has been received and evaluated, subject to applicable law.

How to Request a Return

Before returning merchandise, contact CrafterNV to obtain return authorization.

CrafterNV Customer Support

Phone: (775) 382-2290

Email: scott@crafternv.com

When contacting us, please include:

• Your order number

• Product name and part number

• Reason for the return request

• Quantity involved

• Relevant photographs, if applicable

Do not ship merchandise back until CrafterNV has issued an approved RMA and provided return instructions.

Additional Information

CrafterNV reserves the right to review return requests, verify product eligibility, and update this policy as business operations or manufacturer requirements change.

Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived.

For questions about product eligibility, custom-cut materials, special-order requirements, or return restrictions, please contact us before placing your order.

Thank you for choosing CrafterNV — your online source for professional sign, graphics, and architectural finishing supplies.